Delete your data
The Wall has no accounts and no login. The only data linked to you is tied to your Player ID, a random identifier the game creates on first launch. To have that data deleted, follow the steps below.
How to request deletion
- Open The Wall and go to Settings.
- Tap your Player ID to copy it. (If you no longer have the game installed, you can use the order ID of a purchase from your Google Play or App Store receipt instead.)
- Send an email to studioinspr@gmail.com with the subject "The Wall - Data deletion request" and paste your Player ID (or order ID) in the message.
- We confirm by email once your data has been deleted, within 30 days.
To delete the data stored on your device (game progress, settings, Player ID and privacy choices), uninstall the game or clear its data. This cannot be undone: progress is not saved in the cloud.
What is deleted and what is kept
| Data | What happens on request |
|---|---|
| Gameplay statistics linked to your Player ID (Firebase Analytics) | Deleted. |
| Purchase records linked to your Player ID (RevenueCat) | Deleted. Lifetime purchases can still be recovered with Restore Purchases, because Google Play and the App Store keep your purchase in your store account. |
| Emails you sent us | Deleted once your request has been handled. |
| Crash reports (Firebase Crashlytics) | Deleted automatically within 90 days of the crash. |
| Transaction records needed for tax and accounting (order ID, product, price, date) | Kept for the period required by law (up to 5 years under Australian tax law), then deleted. |
| Advertising data held by ad networks (Unity LevelPlay, ironSource Ads, Google AdMob, Unity Ads) | Not held by us. These providers keep it under their own policies and are not linked to your Player ID. You can reset or delete your advertising ID in your device settings (Android: Settings › Google › Ads), or contact them using the links in our Privacy Policy. |
| Payment details | Never received by us. Payments are handled by Google Play and the App Store. |
More details on the data we collect are in our Privacy Policy.